Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- Online at Patient Access
- using your NHS account (through the NHS website or in the NHS App)
- In person at our surgery, there is a box on the ground floor near security or there is a box next to the reception counter.
You can also:
- By post with a stamped addressed envelope to send it back to you
- For housebound or vulnerable patients the pharmacy can order these prescriptions for you. Please speak to the pharmacy about this.
We do not take repeat prescription requests over the phone or email.
Make sure your repeat prescription request reaches us 7 days before the due date.
Collecting your prescription
Allow 2 working days between requesting and collecting your prescription.
If you’re ordering your medication early, tell us the reason with your prescription request to avoid delays.
Some local chemists offer a collection or delivery repeat prescription service. Contact your pharmacy to find out more.
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
Medication reviews
Patients on repeat medications need to see a nurse or doctor for an annual medication review. You’ll receive a notification via text or through your pharmacy to say when your medication review is due.
Make sure to arrange an appointment in plenty of time to avoid delays to your prescription.
Non-urgent advice: Cumberland House operates the Electronic Prescription Service (EPS)
The GP will send it electronically to the place you nominate (choose), saving you time, by not having to collect your prescription from the surgery.
You have the choice about where your medicines can be collected from, eg a pharmacy near to where you live, work or shop. You do not need a computer to do this. Just ask the pharmacy or your GP to do this for you.
You can change at any time by telling them in good time before your next prescription is due.
Prescription charges
Find out more about prescription charges (nhs.uk).
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.