Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

  • To request an urgent appoint when our system has closed due to reaching capacity please call the surgery on 01625 428081

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment in the next 7 days:

  • use our appointment request form, Monday to Friday. We will respond during opening times
  • use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Please note when we reach capacity the ability to submit a request for an appointment switches off until the following morning at 8am (Monday to Friday only).

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – Blinx
  • reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Housebound patients can receive a home visit from a doctor by calling the practice between 8am and 10.30am. You’ll need to give some details about your problem to our receptionist so your doctor can call you to carry out an assessment to determine whether an at-home appointment is appropriate.

Children and babies should be brought into our surgery for appointments. We always make sure that children are seen as quickly as possible.

Your GP may refer you to the community nursing team for home visits, and anyone who has recently had a baby or who is a newly registered patient with a child under 5 will receive a home visit from our health visitor.