You and Your General Practice (YYGP)

You and Your General Practice (YYGP) has been developed to help patients understand what to expect from their general practice and how they can get the best from their GP team. YYGP also enables patient to provide feedback or raise concerns with their GP Practice, Healthwatch or the integrated care board (ICB). The YYGP document published by NHS England can be found by clicking on the buttons below:

The guide includes the following information:

• General information about contacting general practice, including when and how you can contact your practice, what happens when you request an appointment, and the different healthcare professionals who might support your care.
• How to register at a new practice, including moving practices, if you are new to the UK or as a temporary patient if you are away from home.
• How to give feedback or raise concerns.
• Different ways you can help your practice, including preparing for and being on time for your appointment, cancelling your appointment if it is no longer needed, and using the NHS App and online services where you can.